Paul: Good morning, Safehouse Insurance. My name is Paul. How can I help you today?
May: Morning. I wouldn’t say that it’s good from where I’m standing. This is Miss Wilson and this is the third time I’ve called this week since receiving your letter about our insurance claim. I’m getting a little fed up with my calls about my claim being completely disregarded【1】.
Paul: Miss Wilson, thank you for calling back. Can I take some details to help me look at your claim?
May: It’s Miss May Wilson of 15 South Sea Road in Cornwall. And the details are that our village was extensively flooded 2 months ago. The entire ground floor of our cottage was submerged in water and five of us have been living in a caravan ever since【2】. You people are still withholding the money we are entitled to over a bizarre technical detail. And it’s not acceptable, Paul!
Paul: Miss Wilson, according to the notes on your account, the bizarre technical detail that you mentioned refers to the fact that you hadn’t paid house insurance the month before the incident.【3】
May: That money left our account, and now that you should be paying now, you’re suddenly saying that you didn’t receive it on time. I’m really skeptical about this claim.
Paul: The contract does say that any missed payment in a year will affect the terms and conditions of the insurance contract and may affect claims. Of course, I can pass you on to my manager to talk to you more about this.
May: I’ve already spoken to him and you can tell him I’m furious now and that your company has a lawsuit on its hands. You will be hearing from my lawyer. 【4】Goodbye.
Q1: What is the woman complaining about?
Q2: What is the problem the woman’s family encountered?
Q3: What has caused the so-called “bizarre technical detail” according to the man?
Q4: What did the woman say she would do at the end of the conversation?
W: How do you feel about the future of artificial intelligence? Personally, I feel quite optimistic about it.
M: AI? I’m not so optimistic, actually. In fact, it’s something we should be concerned about.
W: Well, it will help us humans understand ourselves better. And, when we have a better understanding of ourselves, we can improve the world.
M: Well, one thing is for sure: Technology is evolving faster than our ability to understand it. And in the future, AI will make jobs kind of pointless.
W: I think artificial intelligence will actually help create new kinds of jobs which would require less of our time and allow us to be centered on creative tasks.[Q6]
M: I doubt that very much. Probably the last job that will remain will be writing AI software. And then eventually, AI will just write its own software.
W: At that time, we’re going to have a lot of jobs which nobody would want to do, so we’ll need artificial intelligence for the robots to take care of the old guys like us.
M: I don’t know. There’s a risk that human civilization could be replaced by a superior type of digital life.[Q7] AI will be able to completely simulate a person in every way possible. In fact, some people think we’re in the simulation, right now.
W: That’s impossible. Humans can’t even make a mosquito. Computers only have chips. People have brains and that’s where the wisdom comes from.
M: Once it’s fully developed, AI will become tired of trying to communicate with humans. As we would be much slower thinkers in comparison.
W: I’m not so sure. A computer is a computer and a computer is just a toy.
M: Computers can easily communicate incredibly fast, so the computer will just get impatient talking to humans. It will be barely getting any information out.
W: Well, I believe there’s a benevolent future with AI. I also think you watch too many science fiction films.
Q5: What do we learn about the speakers from the conversation?
Q6: What will new kinds of jobs be like, according to the woman?
Q7: What is the risk the man anticipates?
Q8: What is the man’s concern about AI technology?
Q1: C) Her claim has been completely disregarded.
Q2: A) The ground floor of their cottage was flooded.
Q3: D) The woman’s failure to pay her house insurance in time.
Q4: A) File a lawsuit against the insurance company.
Q5: B) They disagree about the future of AI technology.
Q6: C) Less time-consuming and focusing on creation.
Q7: B) Digital life could replace human civilization.
Q8: D) It will be smarter than human beings.